Emergency Procedures

Always call 2222 or 911 if you are off campus.

Act of Terrorism

  1. Terrorism is defined as “The unlawful use of force or violence against persons or property to intimidate or coerce a Government, the civilian population, or any segment thereof, in furtherance of political or social objectives” according to the Federal Bureau of Investigation.
  2. Call 911.
  3. Follow directions of the emergency services personnel and appropriate guidelines for any other emergent situation.
  4. The police department will institute internal emergency procedures, secure all campus roadway entrances and restrict campus access to emergency personnel only.
  5. The University Police Department will institute the Incident Command System and coordinate response of emergency agencies.
  6. Announcements regarding continued operation of the university will be made through RazAlert and local media channels.

Active Shooter

If you hear shots or see weapons:

  1. If you are outside and hear gunshots immediately seek shelter in another building or escape to a safe area away from the sounds of the gunshots. Call 911 immediately.
  2. Trust your instincts! Lock the doors; cover door windows if possible. Set your cell phone on vibrate or silent.
  3. If you are present where a shooter is active: 
    • Avoid: Leave the area immediately.  If necessary, break windows or glass to get out of the area.  Run in the opposite direction of the disturbance or shots, cover your head with books or other items for protection. DO NOT stop running until you are in a safe area. If police officers are in the area, listen and comply with all of their commands. Raise your hands or keep them in plain sight so you are not perceived as a threat to the police.
    • Deny: If you choose to stay in your room. Do not leave until instructed to do so by a police officer. LOCK YOUR DOOR! Stay away from and below any window. Position furniture or other items in front of the door.   Turn off the lights and call 911.
    • Defend: If the first two options do not work, defend yourself and those around you.  Utilize any objects available to you to distract or interrupt the actions of the shooter. 
  4. Stay low to the ground and away from windows and doors.
  5. Remain in a safe location until you receive instructions from police.
  6. As soon as possible, call University Police at 575-2222 or dial 911
  7. Give the police dispatcher as many details as possible about your location, the location of the individual with the weapon, or the location of the gunshots.
  8. Include the number of persons involved, description of armed subject(s), weapons displayed, locations of victims, direction of travel, threats made, etc.
  9. Remain calm!

Bomb Threat

  1. Remain calm.
  2. Get as much information as possible from the threatening caller, including:
    1. When will the device go off
    2. Where the device is located (including floor)
    3. What the device looks like
    4. What exactly did the caller say
    5. Estimated Sex and Age of caller
    6. Were there any distinctive characteristics of callers speech, accent or language?
    7. Was the caller calm?
    8. Were there any background noises?
  3. Callers Voice:
    • Calm
    • Slow
    • Loud
    • Stutter
    • Rapid
    • Soft
    • Laughter
    • Disguised
    • Deep breathing
    • Accent
    • Lisp
    • Cracked
    • Cough
    • Nervous
    • Nasal
    • Raspy
    • Angry
    • Excited
    • Deep
    • Clearing throat
    • Normal
    • Distinct
    • Crying
    • Slurred
    • Ragged
    • Speech impediment
    • Whispering
    • Familiar (if so, who did it sound like)?
  4. Background Sounds
    • Street noises
    • Animal noises
    • Car sounds
    • PA system
    • Music
    • Crockery
    • Factory machinery
    • Other machinery
    • Other voices
    • House noises
    • No noise at all
    • Other (please specify)
  5. Call 911 and relay information you have obtained.
  6. If evacuation is required, gather all your belongings and leave the building in an orderly fashion and report to your designated emergency assembly point.
  7. Follow instructions of emergency services personnel.
  8. Contact UAPD for Bomb Threat Checklist training. 

Building Evacuation

  1. Evacuation is mandatory when announced by alarm, emergency personnel or building executive. 
  2. Assist persons with disabilities in evacuation.
  3. Report to your evacuation assembly point outside the building (must be at least 50 feet away from the building). 
  4. Do not stand or congregate in parking lots or driveways as this will hamper emergency response vehicles arriving on scene.
  5. Exit the building in a calm and orderly manner. 
  6. Follow the directions of emergency personnel on site.
  7. Do NOT use elevators!
  8. Take personal belongings such as keys or purses if safe to do so.
  9. Protect critical assets such as cash if possible.
  10. Know your surroundings so that you can evacuate in the dark.
  11. Take a head count of employees at designated meeting locations, and notify emergency personnel of any missing workers.
  12. If you are trapped, dial 911 and give them your location, room number and floor level.
  13. Do not re-enter the building until authorized by emergency personnel.

Civil Disturbances

  1. Do not attempt to intervene or confront any individuals involved in the disturbance.
  2. Immediately call 911 and relay the following information:
    1. Location of incident
    2. Number of people involved in the disturbance
    3. What group(s)/cause(s) the individuals are associated with (if known)
    4. Are the individuals violent or threatening anyone
    5. Are any weapons are involved. If so, what type(s) of weapons
  3. Follow the directions of emergency services personnel.
  4. Do not evacuate/leave the building unless directed to so by building executive or emergency services personnel.
  5. Remain calm.

Emergency Preparedness

  1. Know your building's evacuation plan.
  2. When working with flammable or other hazardous materials, have the appropriate spill cleanup supplies ready.
  3. Have a battery operated radio and flashlight immediately available.
  4. Have extra batteries for each piece of equipment.
  5. Know your building/department’s evacuation assembly point.
  6. Discuss preparedness plans with your co-workers.
  7. Practice preparedness plans.
  8. Call Environmental Health & Safety for fire extinguisher training.
  9. Contact UAPD for training opportunities involving acts of violence and workplace violence.
  10. Become familiar with the Emergency Preparedness website:  emergency.uark.edu for information on emergency preparedness.

Explosion

  1. In the event of an explosion, leave the building as quickly as possible.  DO NOT stop to retrieve any personal possessions or make any phone calls
  2. Call 911 immediately once outside the structure.
  3. Follow the directions of the emergency services personnel.
  4. If objects are falling around you, get under a sturdy table or desk until objects have stopped falling and then leave quickly. 
  5. After evacuating the building report to your emergency assembly point.
  6. If you are trapped in debris remember the following:
    1. Do not light a match or any other type of flame 
    2. Do not move or kick up dust. 
    3. Cover your mouth with a handkerchief or clothing. 
    4. Rhythmically tap on a pipe or wall so that rescuers can hear where you are. 
    5. Shout only as a last resort when you hear rescuers close by (shouting can cause you to inhale dangerous amounts of dust or debris).

Fire

  1. Activate the nearest fire alarm pull station and call 911.
  2. Help remove those needing assistance in the immediate area.
  3. Confine the fire by closing windows and doors.
  4. Extinguish the fire only if you have been trained and it is safe to do so. Do not use the fire hoses in the fire cabinets.
  5. Evacuate the building.
  6. If building is filled with smoke, stay low to the ground and crawl to the nearest exit.
  7. Feel the doors before opening.  If it is hot, do not open the door.  If it is cool, open it slightly, and if heat or heavy smoke are present, close the door and stay in the room.
  8. If you get trapped:
    1. Keep the doors closed – Seal cracks and vents if smoke comes in.  If you’re trapped in a room and there is no smoke outside, open the windows from the top to let out heat and smoke from the bottom to let in fresh air.
    2. Signal for help – Hang an object at the window (a bed sheet, jacket, shirt) to attract the fire department’s attention.  Call 911and report that you are trapped.  Give your exact location to include your room number and floor level.
  9. If you are on fire:
    1. Stop, Drop, and Roll – Rolling smothers the fire.  Cover your face with your hands to protect face and lungs.
    2. Cool Burns – Run cool (not cold) water over burns, immediately, for five to ten minutes.  Don’t use ointments.  Notify medical personnel immediately.
  10. Report to your designated rally point.  This should be at least 50 feet away from the building. 
  11. Do not stand or congregate in parking lots or driveways as this will hamper emergency response vehicles arriving on scene.
  12. Do not re-enter the building until authorized by emergency personnel.

Hostage Taking

If you witness a hostage situation, immediately call 911 and relay the following information if safe to do so:

  1. Number of Hostage Takers
  2. Number of hostages
  3. Description of Hostage Takers
    1. Race/Sex/Ethnicity
    2. Clothing
    3. Facial features (beard, glasses, moustache, etc..)
    4. Weapons Hostage Taker has or has threatened
    5. Any other pertinent information
  4. Location of hostages
  5. Any demands made by Hostage Takers
  6. Do they seem well-prepared?
  7. What is his/her/their emotional state?

If you are taken hostage, do the following:

  1. Remain calm.
  2. Follow the directions of the Hostage Taker(s).
  3. Direct any other hostages to remain calm and follow directions of Hostage Taker(s).
  4. Try to communicate with the Hostage Taker(s), if possible.
  5. Make mental notes of all details of Hostage Taker(s).
  6. Do not try to be a “hero” and self-rescue or rescue other hostages unless there is no other options.
  7. Keep a survival attitude.  Be positive.
  8. Avoid insulting your abductor or talking about potentially sensitive subjects.
  9. Ask for small favors if you’re settled in for a long captivity, gradually ask for small accommodations.
  10. Try to escape only if the time is right.
  11. Stay out of the way if a rescue attempt is made.
  12. Follow the rescuers’ instructions carefully.

Power Outage

In the event of a campus-wide outage, the university has emergency generators that will immediately provide power to limited areas on campus. To report a minor, localized power outage, call Facilities Management at X-5050.

Keep flashlights and batteries at easily accessible locations throughout your work areas and/or residence.

In case of a major, campus-wide power outage:

  • Remain calm.
  • Follow directions from the University Police or supervisors for immediate action.
  • If evacuation of a building is required, see the evacuation section of this guide.
  • Laboratory personnel should secure all experiments and unplug electrical equipment prior to evacuating. All chemicals should be stored in their original locations. If safe to do so, provide natural ventilation by opening all windows and/or doors. If this is not possible, or natural ventilation is inadequate, evacuate the laboratory until the power is returned.
  • Do not light candles or other type of flame for lighting.
  • Unplug all electrical equipment (including computers) and turn off light switches.

If people are trapped in an elevator:

  • Notify the University Police at 911.
  • Reassure passengers to stay calm and that you are getting help. Instruct passengers to pick up the emergency phone in the elevator so they can provide direct information to the emergency responders.
  • Stay near passengers until police or other assistance arrives, provided it is safe to stay in the building.

Suspicious Object or Package

  1. DO  NOT touch or disturb the object or package.
  2. DO NOT allow others to touch or handle the object or package.
  3. If package or object is leaking, do not attempt to pick up, sweep or contain any spillage.
  4. Call 911.  Give full description of object or package (Shape, color, location, any obvious irregularities, odors, wires, etc.) to emergency services personnel.
  5. Notify your supervisor
  6. Follow the directions of the emergency services personnel present

How to Identify Suspicious Packages and Letters

  • Excessive postage
  • Handwritten or poorly typed addresses
  • Incorrect titles
  • Title, but no name
  • Misspellings of common words
  • Oily stains, discolorations or odor
  • No return address
  • Excessive weight
  • Lopsided or uneven envelope
  • Protruding wires or aluminum foil
  • Excessive security material such as masking tape, string, etc.
  • Visual distractions
  • Ticking sound
  • Marked with restrictive endorsements, such as “Personal” or “Confidential”
  • Shows a city or state in the postmark that does not match the return address

Suspicious Person

  1. Do not physically confront the person(s).
  2. Do not let anyone into a locked building, office, or other space.
  3. Do not block the person(s) access to an exit.
  4. Be a good witness. 
  5. Call 911 and provide as much information as possible about the situation.  This includes the following (but is not limited to:
    1. Description of suspect (Height, weight, skin color, hair color)
    2. Clothing description
    3. Direction of travel
    4. Any weapons or threats
  6. Follow the directions of emergency services personnel

Weather Emergency

  1. For up-to-date weather information:
    1. Monitor local radio and TV stations.
    2. Listen for the campus emergency siren and its messages and instructions.
  2. Be prepared to take shelter in place until otherwise notified by emergency personnel.
  3. During thunderstorms, do NOT handle electrified equipment.
  4. During tornadoes or strong straight-line winds:
    • Seek shelter in an interior hallway or a lower floor.
    • Get under sturdy furniture if available.
    • Listen for the campus emergency siren and its messages and instructions.
  5. Assist persons with disabilities.

Most buildings on campus have been assessed by the National Weather Service. Each floor of the building has a floor plan with included evacuation routes and shelter locations. Persons should familiarize themselves with those signs and consult when taking the necessary precautions outlined above.

Tornados

A tornado watch means that conditions are favorable for tornados and severe thunderstorms are in and close to the watch area.

A tornado warning is an urgent announcement that a tornado has been reported and warns you to take immediate action to protect life and property.

Indoors

  • Stay indoors, do not exit building or use elevators. You could be trapped in them if power is lost. Locate an interior room.
  • Go directly to an enclosed, windowless area in the center of the building, corners or building support columns are best. Avoid middle of interior walls.
  • Stay away from all windows and large glass objects.
  • Crouch down and cover your head. Interior stairwells are usually good places to take shelter, and if not crowded, allow you to get to a lower level quickly.
  • Avoid being underneath heavier objects such as lights, wall hangings and other items, which may fall.
  • Remain inside until tornado has passed or cleared to leave.
  • Do not use matches or lighters, in case of leaking natural gas pipes or nearby fuel tanks.
  • Help direct people with special needs to a safe place, if necessary.
  • If instructed to evacuate, see “Evacuation” section of this guide.

Outdoors

  • Move away from trees, buildings, walls, and power lines.
  • Seek the lowest possible ground, i.e. ditch, small trench. Lying flat in a ditch or low-lying area may be the only thing available. Note: Never enter an open trench where a cave in or flooding may be possible.
  • Stay away from power lines and puddles with wires in them, they may be “live”.
  • Do not use matches or lighters, in case of leaking gas pipes or fuel tanks.
  • Remain in position until “noise and high winds” have stopped.
  • Do not enter any building that is deemed or looks unsafe.
  • UAPD will provide instructions for immediate actions by available means.

Lightning

  • Seek protective shelter immediately.
  • If outdoors, do not stand underneath tall isolated objects. Avoid projecting above the surrounding landscape. Seek shelter in a low area under a thick growth of small trees. Avoid open areas and seek low areas such as a ravine or valley.
  • Get off or away from open water as well as metal equipment or small metal vehicles such as motorcycles, bicycles, golf carts, etc. Stay away from wire fences, clotheslines, metal pipes and rails. If you are in a group in the open, spread out, keeping people several yards apart.
  • Remember — lightning may strike some miles from the parent cloud. If you feel your hair stand on end, lightning may be about to strike you. Drop to your knees and bend forward, putting your hands on your knees. Do not lie flat on the ground.

Important Numbers

University Police: 575-2222

Fayetteville Police: 587-3555

Rape Crisis Hotline: 443-2000

Pat Walker Health Center:
575-4451
TTY: 575-4124

Washington Regional
Medical Center:
713-1000

Environmental Health & Safety:
575-5448

Facilities Management:
575-5050